CARE Post-Enrollment Verification (2023)

To qualify for the California Alternate Rates for Energy (CARE) Program, you must meet the current income guidelines or have someone residing in your household that participates in a qualifying public assistance program.

While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the CARE Verification process.

Do I need to complete a High UsageOR Traditional Verification?

High Usage Verificationcustomers will have received an email or letter describing their household as “using a very high level of energy” in the first paragraph. High Usage Verification customer notifications will have either an L-1, L-2, L-3 or L-4 identification code located in the bottom right hand corner of the letter or email correspondence.

Communications sent to customers needing to complete a Traditional Verification will not contain any language that classifies their household as high usage. Traditional Verification customer notifications will have either a T-31 or T-92 identification code located in the bottom right hand corner of the letter or email correspondence.

If you are enrolled in CARE and have been selected for High Usage Verification, please complete these steps:

  1. Download and review the High Usage CARE Verification Process Instructions.
  2. Use the Approved Document List for CARE Verification - Income Based to select which type of documentation you can supply.
  3. NOTE: If you choose to verify your income using the IRS Transcript option, please to the following:
    • Download, complete, and submit to the IRS the following forms for each adult in thehousehold:
      IRS FORM 4506-T
      IRS FORM 4506-T SAMPLE
  4. Upon receipt of IRS Transcripts, prepare documents for submission.
    • If submitting IRS Receipt of Non-Filing, include form with appropriate income verification.
      1. Approved Document List for CARE Verification – Income Based
  5. Submit all required verification documentation using one of these options:
    • Print and complete thisEligibility Verification Form.
    • Submit your printed Eligibility Verification Form and all required income verification documentation via U.S. mail or fax:

      MAIL:
      Southern California Edison
      CARE/FERA Program
      P.O. Box 9527, Azusa, CA 91702-9932

      FAX:
      1-626-571-4202

    IMPORTANT: In order to continue participating in the CARE Program, the California Public Utilities Commission requires that you participate in the Energy Savings Assistance (ESA) Program which provides energy-efficient home improvements at no cost.

  6. Learn more about additional tips, tools, and resources that can help you manage your energy use and lower your monthly bill.

Traditional Verification

If you are enrolled in CARE and have been selected for Traditional Verification, please complete these steps:

  1. Download and review the Traditional CARE Verification Process Instructions.
  2. Download and review the following forms:
    • Approved Document List for CARE Verification – Public Assistance
    • Approved Document List for CARE Verification – IncomeBased
  3. Obtain Public Assistance Program OR Proof of Income verification documentation.
  4. Collect all required verification forms and documents.
  5. Submit all required documentation using one of these options:
    • Print and complete this Eligibility Verification Form.

    • Submit your printed Eligibility Verification Form and all required income verification documentation via U.S. mail or fax:

      MAIL:
      Southern California Edison
      CARE/FERA Program
      P.O. Box 9527, Azusa, CA 91702-9932

      FAX:
      1-626-571-4202

  6. Learn more about additional tips, tools, and resources that can help you manage your energy use and lower your monthly bill.

FREQUENTLY ASKED QUESTIONS

While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the CARE Verification process. This is to ensure that those benefitting from the CARE discount meet in the income eligibility criteria.

Expose as Block

No

Your CARE discount will remain active until the due date specified on your CARE Verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, request to cancel or we receive your documents after the due date.

Expose as Block

No

As a courtesy, we call you 20 days after the verification letter or email is sent as a reminder that you are required to provide income verification documents to remain enrolled in the CARE program.

Expose as Block

No

(Video) ENG 232 - Enrollment Verification Q & A

Please allow us 30 days processing once documents are received.

Expose as Block

No

Review your letter for the specific information of documentation needed. For best results, collect all documentation needed according to the High Usage or Tradition Process Instructions above, and submit your informationonline, by U.S. Mail: CARE/FERA, Southern California Edison P.O. Box 9527 Azusa, CA 91702-9954 or Fax: 1-626-571-4202.

Expose as Block

No

Yes. To re-enroll in the CAREProgram, Please submit your verification documentation using any of the following methods:online, U.S,Mail: CARE/FERA, Southern California Edison PO Box 9527 Azusa, CA 91702-9954 orFax: 1-626-571-4202

Expose as Block

No

If you are a High Usage customer, after your CARE income verification is completed, an Energy Savings Assistance (ESA) Program service provider will contact you to set up an appointment for your ESA Program Home Assessment.


Participation in the ESA Program is defined as completion of the ESA Program Home Assessment and completion of the ESA Program Inspection (if customer is selected).


Note: If you have participated in the ESA Program in the past, you will not be required to participate in this High Usage Verification process.


If you have not been contacted by an ESA Program service provider within 30 days of receipt ofyour CARE incomeverification, please contact us at 1-800-736-4777.


Failure to complete or refusing your ESA Program Home Assessment will result in automatic removal from the CARE program. However, a CARE program participant in a rental residence will not be removed from the program for failure to complete the ESA Program Home Assessment in situations where the landlord is nonresponsive when contacted by us or otherwise does not allow for ESA Program participation.


Learn More >

Expose as Block

No

(Video) E-Verify Enrollment

Yes.To reschedule your home assessment appointment, please contact your assigned contractor directly. To locate your assigned contractor, click hereand enter your service account number or address and click search. If you have additional questions please contact Energy Efficiency at 1-800-736-4777.

Expose as Block

No

Currently, utility providers require that High Usage customers provide IRS Transcripts to show a complete picture of an individual’s income. The tax transcript is a document provided by the IRS and gives the clearest picture of the total income

Expose as Block

No

(Video) How to Verify Insurance Eligibility

According to California Law, “high usage” is electricity usage exceeding 400% of the customer’s monthly baseline allowance. Your baseline allowance is determined in large part by your geographic location in Southern California. You can find your baseline allowance in the “Additional Information” section of your monthly bill.


Although CARE program participants with usage between 401% - 600% of baseline are subject to High-Usage Verification and mandatory participation in the ESA program, they are not subject to removal from the CARE program due to high usage (unless their usage exceeds 600% of their baseline allowance).


If you or someone who lives with you full-time has a medical condition that requires electricity-powered life support equipment, you may be eligible to receive additional baseline allocation. Learn more >

Expose as Block

No

In order to remain on the CARE program, you must reduce your monthly usage to below 600% of your baseline allowance. Failure to do so will result in automatic removal from the CARE program.

Findmore ways to help reduce your usage.

Expose as Block

No

Traditional Verification does not exempt you from High Usage Verification if your household exceeds 400% of your monthly baseline allowance in any 1 month.

(Video) Current CA IHSS Provider Orientation Video 2020 - English CC

Expose as Block

No

(Video) Monthly Enrollment Verification

FAQs

Does PGE verify income? ›

While we don't require proof of income when you apply, at any time you may be selected to participate in the Post-Enrollment Verification process. At this time, you will be asked to provide income verification to continue receiving the monthly discount.

How do I upload documents to my PGE account? ›

Submit your completed documents online by logging into your accountOpens in new Window.. You can also send by mail to PG&E, CARE Program, P.O. Box 7979, San Francisco, CA 94120-7979 using the postage-paid envelope provided with the letter, or fax to 1-877-302-7563.

How much does PGE Care Program save? ›

YOU QUALIFY FOR THE CARE PROGRAM

Your household is eligible to receive a discount of at least 20% per month on your energy bill.

Does PG&E have a senior citizen discount? ›

We do not offer a senior discount; however, we do offer discounts for certain medical needs through our Medical Baseline program. Depending on your income, we also offer a variety of income based programs you may be eligible for such as a the CARE discount or bill assistance.

How do you get your Income verified? ›

What documents can be used to verify income?
  1. 1040 federal or state tax return.
  2. Wages and tax statement (W-2 and/ or 1099, including 1099-MISC, 1099-G, 1099-R, SSA-1099, 1099-DIV, 1099-S, 1099-INT)
  3. Pay stub.
Jun 9, 2020

How do they verify your Income? ›

Pay stubs, earnings statement or W- 2 form identifying employee and showing amount earned period of time covered by employment. Signed and dated form or letter from employer specifying amount to be earned per pay period and length of pay period.

How does PG&E verify employment? ›

PG&E employees always carry their identification and are always willing to show it to you. If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E's customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E's presence in the community.

How long does it take to get approved for SCE care program? ›

How long does it take to process the paperwork I submitted? Please allow us 30 days processing once documents are received.

Can you have two accounts with PGE? ›

You can link up to 100 accounts to your profile in two ways: Select from a list of your accounts or enter an account number.

How do I get my PGE deposit waived? ›

If you have a deposit on your first statement, please contact 1-800-468-4743 to have it waived.

What is the difference between Tier 1 and Tier 2 PGE? ›

For residential tiered rates, Tier 1 includes the baseline quantity and Tier 2 extends from 101% of baseline or greater. PG&E also offers electric Time-of Use-rates for residential customers. Some of these rates are tiered and others are not.

Does PGE go on your credit? ›

Utility companies do not report accounts and payment history to the three major credit bureaus (Experian, TransUnion and Equifax), and as a result, these types of bills have not historically had an impact on your credit scores.

Does Walmart honor senior discount? ›

Does Walmart Offer a Senior Discount? Unfortunately, Walmart does not offer a discount to senior citizens. One of Walmart's biggest competitors, Target, also does not provide a discount to older adults.

Which is better care or Fera? ›

CARE has lower income guidelines than FERA. If you submit an application for CARE and don't qualify under the income guidelines, we automatically evaluate you for FERA. The CARE Program offers a 35 percent discount (approximately) for electric rates and a 20 percent discount for gas rates.

What are perks at 55? ›

Here's how getting older can save you money:
  • Senior discounts.
  • Travel deals.
  • Tax deductions for seniors.
  • Bigger retirement account limits.
  • No more early withdrawal penalty.
  • Social Security payments.
  • Affordable health insurance.
  • Senior services.

How can I prove my income quickly? ›

You Could Print Bank Statements

It is also quite easy to prove your income by submitting bank statements. Your bank statements will show the money coming in each month as well as the money spent. These statements will also show how much money you normally have just sitting in your account.

How long does it take to verify income? ›

More In Tax Pros

The IRS provides return transcript, W-2 transcript and 1099 transcript information generally within approximately 2-3 business days (business day equals 6 a.m. to 2 p.m. local IVES site time) to a third party with the consent of the taxpayer.

How can I get proof of income without pay stubs? ›

W-2s, 1099s, and tax returns

In lieu of showing your pay stubs, a W-2 Wage and Tax Statement can also be used to verify income. Some people—like freelancers, contract workers, and entrepreneurs—receive a 1099-MISC form. A 1099 is also issued for interest and dividends, and government payments.

What happens if you lie about your income? ›

Lying about your income on a credit card application and stating a higher income than what you really make might be tempting, but it's a bad idea. At best, you could have your credit card account closed if the lender finds out. At worst, you could wind up paying big fines or spending time in jail.

Can bank statements be used as proof of income? ›

Does a bank statement work as proof of income? Many landlords will accept bank statements as proof of income as long as they show at least two paychecks being directly deposited into the account. In addition to a bank statement, landlords may want to receive an employment verification letter.

Does the IRS know all my income? ›

The IRS probably already knows about many of your financial accounts, and the IRS can get information on how much is there. But, in reality, the IRS rarely digs deeper into your bank and financial accounts unless you're being audited or the IRS is collecting back taxes from you.

How do I pass employment verification? ›

7 Tips for Ensuring You Pass Employment Background Checks
  1. Make sure you're well-prepared for these checks. ...
  2. Check your credit. ...
  3. Review your driving record. ...
  4. Be informed about banned substances. ...
  5. Contact former employers and ask for copies of your employment records. ...
  6. Research local employment laws. ...
  7. Beat employers to it.
Sep 23, 2020

What questions can legally be asked when verifying employment? ›

An employment verification will usually verify a candidate's title, employment dates (start and end), and occasionally salary history and job duties. Salary related questions are becoming less frequent as local laws are prohibiting those types of questions.

How do I complete employment verification? ›

An employment verification letter should include:
  1. Your company name, address, and contact information.
  2. Employee name.
  3. Dates of employment.
  4. Job title (or positions held)
  5. Job description.
  6. Reason for termination (if applicable)
  7. Current salary (if requested and if state laws allow)

Does SCE verify income? ›

Complete the Eligibility Verification Form online at sce.com/verify. Upload all supporting documentation of Proof of Income and Proof of Children, if applicable. Provide Proof of Income or Non-Income for every adult in your household.

How long does it take to get PTO from SCE? ›

Once we've received and reviewed your completed Interconnection Request (IR), we'll email you a Permission to Operate (PTO) notification. Most standard residential requests are reviewed and are issued PTO within 10 business days provided all of your documentation is complete and correct.

Does SCE require a deposit? ›

The total bond amount for the Southern California Edison Company Utility Deposit will depend on the business owner's experience, credit score, and license history. Upon evaluation of the following factors, the bond will normally cost between 2.0% to 15% for qualifying applicants.

Can I have electricity in two houses while moving? ›

Can I have electricity in two houses when moving? Yes, many people own multiple homes that require electricity and other utilities. If you own more than one home, you can have utility services at both houses in the same name – just different addresses.

How many current accounts can you own? ›

1. You can't have more than one current account. In a word – false. You can have as many current accounts across as many different financial institutions as you like.

Can I add my wife to PGE account? ›

To add or remove someone from your account, call Customer Service at 1-800-743-5000. If someone new is moving in, you can either 1) allow them only to receive information about the account or 2) authorize them to be financially responsible and able to make updates to the account.

What happens if you don't pay your PGE bill? ›

If the bill continues to be unpaid, a 24-hour notice of nonpayment will be issued to the Gas ESP. After this 24-hour period, PG&E may terminate the Gas ESP Agreement without any further notice.

Can PGE turn off power for non payment? ›

The 15-Day notice that you are at risk of shut off will appear on your monthly bill. Your bill will show the due date payment must be received to avoid disconnection. If the bill remains unpaid, a 48-hour notice is issued prior to the expiration date reminding you that payment needs to be made as soon as possible.

Will PGE reimburse for lost food? ›

Food spoilage and other similar claims should be made promptly. Such claims are paid only if they are submitted and resolved within one year from the date of the incident. Generally, the statute of limitations for filing an action involving personal injury is two years from the date of the incident.

What is better TOU or tiered? ›

With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies. If you want to continue paying TOU prices, no action is required.

What is the cheapest time of day to use electricity? ›

The cheapest times to use electricity are during non-peak hours. Non-peak hours vary a little between Retail Electric Providers but generally range from 10:00 pm-5:00 am. You don't need to switch to the graveyard shift in order to save money on your electricity bills.

What uses the most electricity in a home? ›

Top five energy consuming home appliances
  • Wet appliances. Washing machines, dishwashers and tumble dryers account for 14% of a typical energy bill, taking the top spot in our list. ...
  • Cold appliances. ...
  • Consumer electronics. ...
  • Lighting. ...
  • Cooking.
Jan 14, 2022

What credit score do you need for electricity? ›

What is a Passing Credit Score for Electricity Service? A credit rating between 690 and 719 is considered good, but each electricity provider has different thresholds for acceptance. If you're denied electricity service by one company, you have many more options, including prepaid lights.

Does PG&E verify income? ›

While we don't require proof of income when you apply, at any time you may be selected to participate in the Post-Enrollment Verification process. At this time, you will be asked to provide income verification to continue receiving the monthly discount.

Does paying rent build credit? ›

If you regularly pay your rent on time and in full, you can have your good payment history reported to credit bureaus to help raise your credit score through a rent-reporting service.

Does Amazon offer a senior discount? ›

Amazon doesn't have a dedicated discount program for seniors. Instead, it offers Prime Access, a program where the discount depends on enrollment in specific qualifying programs.

Does Home Depot give a senior discount? ›

Home Depot does not give a senior discount as of 2022. You can, however, enjoy a special Home Depot discount if you are a US military veteran. In addition, you can get other Home Depot discounts by enrolling as a Pro or Pro Xtra member. Home Depot offers US military veterans a 10% discount every day.

Does Target give a senior discount? ›

Even though Target does not have any discounts for senior citizens, they do offer a number of coupons and cards to save money. Read ahead to know about ways to save at Target stores.

How much is the average electric bill in California? ›

Electric bills in California

In California, the average monthly electric bill for residential customers is $215/month, which is calculated by multiplying the average monthly consumption by the average electric rate: 705 kWh * 30 ¢/kWh.

How much do you save with PGE medical baseline? ›

Medical Baseline customers on the Electric Home (E-ELEC) rate may be eligible to receive 12% discount (D-MEDICAL) on their electric charges. Please see the Applicability section of the D-MEDICAL TariffPDF. Opens in new Window. for more information.

What age is McDonald's senior discount? ›

Who qualifies for the McDonald's senior discount? Anyone ages 55 and older can get a senior discount at participating McDonald's locations.

Can I get Social Security at age 55? ›

You can start receiving your Social Security retirement benefits as early as age 62. However, you are entitled to full benefits when you reach your full retirement age. If you delay taking your benefits from your full retirement age up to age 70, your benefit amount will increase.

Is 55 years old considered senior? ›

As such, being a senior citizen may be based on your age, but it is not a specific age. In general, however, once you turn 55 you start to enter the senior age demographic. By the time you are 65 you reach the most common age for retirement from your job.

What things require proof of income? ›

Earned Income: Employer Wages
  • Pay stub. ...
  • Most recently filed Federal Income Tax Form 1040, with any appropriate Schedules. ...
  • Wage/Income Tax Statement (such as a W2, 1099MISC, 1099G, 1099R, 1099SSA, 1099DIV, 1099SS, 1099INT, or 1099NEC, or other form displaying your income and taxes).​​​​​​ ...
  • Employer statement.

Does PG&E do a credit check? ›

Pacific Gas and Electric Company will review your credit application. If the credit line requested is not approved, you will be notified by fax or telephone by a Pacific Gas and Electric Company representative.

How can I provide proof of income without a job? ›

You Could Print Bank Statements

It is also quite easy to prove your income by submitting bank statements. Your bank statements will show the money coming in each month as well as the money spent. These statements will also show how much money you normally have just sitting in your account.

Can I show bank statements as proof of income? ›

Does a bank statement work as proof of income? Many landlords will accept bank statements as proof of income as long as they show at least two paychecks being directly deposited into the account. In addition to a bank statement, landlords may want to receive an employment verification letter.

How can I fail a credit check? ›

You have late or missed payments, defaults, or county court judgments in your credit history. These may indicate you've had trouble repaying debt in the past.

Do energy companies do a hard credit check? ›

When a utility company checks your credit report, it runs what's known as a soft credit check, or soft inquiry. A soft inquiry doesn't affect your credit score.

How long is it before you are cut off if you don't pay electric bill? ›

If you have not paid your energy bill after 28 days from the date of the bill, your supplier can start action that could lead to disconnection. If you miss an instalment on an agreed arrangement, your supplier can only start action after 28 working days from the date that you missed the payment.

Does PGE payment affect credit score? ›

Utility bills don't usually appear on your credit reports—unless you fail to pay them. This can be both a good and bad thing: good because late payments don't always automatically count against you, and bad because your on-time payment history doesn't help your score.

Can PG&E shut off my power for non payment? ›

The 15-Day notice that you are at risk of shut off will appear on your monthly bill. Your bill will show the due date payment must be received to avoid disconnection. If the bill remains unpaid, a 48-hour notice is issued prior to the expiration date reminding you that payment needs to be made as soon as possible.

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