In recent years, social media has evolved to become one of the most powerful marketing tools that you can leverage. In fact, more and more businesses are beginning to allocate a larger percentage of their marketing budget toward utilizing these platforms.
As a freelance social media manager, though, acquiring new clients can seem like a complicated process. Fortunately, it’s much more straightforward than you might think. Let’s explore what you need to know.
1. Establish your portfolio
In order to convince clients to work with you, you’ll need to showcase what you’re capable of.
Given how busy the average individual is, they likely won’t be willing to take a significant amount of time out of their day in order to learn more about the type of service you can provide. You’ll likely only have a few minutes to convince them.
For this reason, establishing a professional portfolio is an essential practice. Make sure your portfolio is:
- Easy to navigate - so a client can quickly see that you are a great fit.
- Aesthetically pleasing - poor presentation can make even high-quality projects seem much less impressive.
- Cohesive - include projects with work that you want to continue offering.
- Diverse - include variety to illustrate that you can work with different types of businesses
A common roadblock that many freelancers face early on in their careers is simply having a small number of projects within their portfolio.
If that’s the case, you can develop your own mock projects so that you can convey your talents. This will allow you to show potential clients the type of work you would be able to provide for them.
2. Develop your own social media
Ironically, it’s not uncommon for freelance social media managers who are just starting out to neglect to develop their own social media. This comes with two major drawbacks:
- Neglecting to brand yourself can make you seem less professional as a freelancer
- You will miss out on an additional avenue to convey your skills
In fact, it is highly likely that your prospective clients will expect to see an established presence on multiple social media platforms.
It’s also imperative to remember that your branded social media should always be handled like a professional account. Your branded account is probably not the best place to start a political argument with your uncle that will distract from your work.
Finally, having a strong presence on social media will also help you connect with clients in the future. As your following grows, so will your notoriety — by extension, you’ll become inherently more trustworthy.
After all, who would you rather work with: A freelancer with 500,000 followers or a freelancer with 50 followers? A growing follower base and serve as a solid foundation for increased sales.
3. Leverage your personal relationships
This is often one of the most efficient ways to secure your first couple of clients. Depending on the contacts you have, you may be able to leverage your personal relationships with friends or family in order to connect with someone who could benefit from your services.
In many cases, all it takes is a simple text message in order for them to pass your name along to the right individual. However, you should be wary when completing projects for friends or family members.
It’s widely known that personal relationships can become highly strained when money is involved. For instance, they may feel insulted that you charge them your typical rates despite how long the two of you have known each other.
Similarly, they might not receive the results that they were expecting due to a freelancer failing to deliver on their promises. Depending on the consequences of these scenarios, it’s entirely possible that the relationship becomes eroded.
Make it standard practice to never work without a contract, even for your friends.
4. Develop a lead generation strategy
For those who are unaware, a lead generation strategy involves establishing an ecosystem where you are able to have potential clients come to you. In practice, this typically involves providing something for free in exchange for somebody’s contact information.
To elaborate, let’s assume that you created an e-book that outlines current trends in your industry. Business owners will likely find this useful and may download it.
In order to receive this product, they’ll need to enter their email address. From here, you’ll establish two key pieces of information:
- Your leads already know who you are
- They are interested in what you have to say and provide
So, you’ll have a legitimate reason to contact them in the future and offer them a proposal. Chances are, they will be willing to move forward and learn more about how you can help them.
Your lead generation strategy doesn’t have to be limited to this particular scenario, however. You could publish web content that has been optimized to appear on Google’s search results, offer a free consultation, or even attend in-person events with business cards.
As you begin generating more leads, you'll need to ensure that you manage your projects appropriately. Our project management tool allows you to seamlessly handle your workload no matter how extensive it may be.
5. Master the art of pitching yourself
The level of confidence you have in your own abilities will say a lot to your potential clients about whether or not they should work with you. In order to give yourself the greatest chance of securing new client relationships, you’ll need to master the art of pitching yourself.
Fortunately, the foundation of your strategy can be summed up with a single word:
Brevity.
Staying concise is particularly important when cold pitching. An email that you send, for example, should only contain a few lines maximum. The message should quickly introduce you, highlight your key attributes and qualifications, and then provide a link to your portfolio the recipient can use to learn more about you.
When pitching yourself in person you’ll have a bit more time to work with. However, you should still have a game plan and have a strong understanding of what information you need to convey.
Some freelancers tend to feel nervous during in-person pitches and begin to tell their entire story right from the beginning. Not only does this serve to be a waste of time in many circumstances, but you will likely quickly lose the interest of the other party before you get to the most important information.
It’s also important to remember that you still need to remain professional even when pitching yourself in a casual setting. You only get one chance to make a first impression, and it would be a shame to ruin your future opportunities by behaving a bit too casually.
6. Refine your skills
Education never stops. This is especially true for freelancers, who need to constantly refine their skills in order to provide the greatest level of service.
Whether you conduct independent research, take a course, etc., you’ll need to make an effort in order to hone your craft consistently over time. This is also information that you can use when speaking with potential clients to convey that you take your work seriously.
As your skill level as a social media manager grows, so will your capability to provide outstanding returns. You may even reach a point where it becomes practical to start your own social media firm in which you manage other freelancers.
By pushing your skills forward, the possibilities are truly endless.
Acquiring clients is a social media manager doesn’t have to be difficult
The above information will help ensure that the process goes as smoothly as possible. From here, you'll have no issue developing your career as a social media manager and reaching unprecedented heights.
Organize your social media clients with Hectic. Get started today.
FAQs
How do I find my first client as a social media manager? ›
- Your network is your net worth. ...
- Connect with other agency owners/find other businesses within your niche. ...
- Create a value offer like a complimentary social media audit. ...
- Invite prospects to a free social media workshop. ...
- Check out Upwork or Fiverr.
- What is your purpose on social media?
- What is your brand's objective?
- What do you hope to achieve using social media? ...
- What's the biggest barrier to your success on social media?
- How does social media fit into your growth plan?
- Investigate and report. Just like the tax office investigates companies, you too need to investigate the new business you are working for by doing an audit of their social media. ...
- Listen and learn. ...
- Content performance. ...
- Competitor analysis. ...
- What are people saying? ...
- Improve and update. ...
- Build a strategy. ...
- Get a head start.
- Get the contract signed. ...
- Send an onboarding questionnaire. ...
- Request their style guide. ...
- Assign team members. ...
- Welcome them to your business. ...
- Start with a kick-off call. ...
- Get access to their social media accounts. ...
- Add them to your tools.
- Make a list. ...
- Look for referrals. ...
- Work your network. ...
- Show it off. ...
- Attend industry events. ...
- Team up with other business owners. ...
- Build an online presence. ...
- Spread the word on social.
- Understand what the client wants. ...
- Know what you don't want to say. ...
- Remember your value. ...
- Prepare for the client's unique issues. ...
- Prepare answers to anticipated questions. ...
- Focus on building a relationship first. ...
- Have an outward mindset. ...
- Be authentic.
- Is there a market for this app? ...
- What will my app do that isn't currently being done? ...
- What problem does my app solve? ...
- Who is going to use my app? ...
- What platform should I develop it on? ...
- What legal requirements are there for this specific type of app?
- What can my company do to better serve your needs?
- How satisfied are you with our products/services?
- What value do we provide?
- What are your biggest challenges?
- Why did you choose us over the competition?
1. What are your objectives/goals? There are a lot of different elements that go into a business' overall success. Having an understanding of what the prospective client is focusing on will help you understand what their expectations are and how they define success.
What should a new manager do first? ›- Get Smart. First off, make it your personal mission to learn everything you can—believe me, this is the big key to success as a new manager. ...
- Find a Mentor. ...
- Change Your Focus. ...
- Listen and Learn. ...
- Address Relationship Shifts. ...
- Be on Model Behavior. ...
- Manage Up.
What is the most important part of a social media manager's job? ›
Communication
At its core, social media is a communication platform—so as a social media professional, it's important to have strong communication skills that can flex to fit any platform, media, character count or audience.
Communication Skills
Skilled first-line managers can listen, speak, and write clearly and consistently, communicating for maximum impact with people at all levels in the organization, including team members, superiors, peers, and others. It's especially important to effectively communicate goals and expectations.
- Get a good understanding of the commitment. ...
- Talk budget—it saves everyone's time. ...
- Ask a lot of questions to thoroughly understand how they want your help. ...
- Keep quiet! ...
- Show that you care. ...
- Be kind, be thorough, and ask for help if you need it. ...
- Make sure the client feels heard.
- Get to know your potential client. The best pitch decks are always personalized to each prospective client. ...
- Map the field and assess their competitors. ...
- Clarify how you can help. ...
- Explain the way you work. ...
- Add social proof through case studies. ...
- Next steps.
- Identify customer pains and solutions. ...
- Define big-picture campaign goals. ...
- Agree on mutual deliverables. ...
- Gather details. ...
- Send a welcome packet. ...
- Schedule a discovery call. ...
- Collect information about their internal process. ...
- Ask for the client's definition of success.
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
How do I get my first 10 clients? ›- Identify the need. ...
- Identify your market. ...
- Position your Product as the Answer. ...
- Identify your first customers. ...
- Use your Network for Acquiring First Customers. ...
- Founders do the marketing. ...
- Acquiring your first 10 customers through a Private Mailing List.
- Ask for referrals. ...
- Network. ...
- Offer discounts and incentives for new customers only. ...
- Re-contact old customers. ...
- Improve your website. ...
- Partner with complementary businesses. ...
- Promote your expertise. ...
- Use online reviews to your advantage.
- What is their company culture?
- What is the decision-making process?
- Who are the most challenging people in their organisation and what impact do they have?
- What are the challenges in your clients' business right now?
- Who are all the decision makers and influencers?
- Who else should you be talking to?
- How do you take part in each decision your team/company makes? ...
- What problems are you experiencing? ...
- Even with solutions you have, what pain points are you still experiencing? ...
- How do you and your team evaluate success?
What questions would you ask to determine a clients needs? ›
- What Topic Do You Want to Discuss? ...
- What Made You To Consider Our Products? ...
- What's Your Next Cause of Action? ...
- What Are Your Goals? ...
- What's Your Current Situation? ...
- What Factors Do You Consider When Making A Purchase Decision?
- 1) How would you describe the problem you're facing (Problem solving)
- 2) Do you have a budget in mind? ( Buying process)
- 3) What criteria will you use to decide on closing? ( Deep probing)
- 4) What is your current situation? ( ...
- 5) Why isn't your current product working for you? (
- Who they are. If you sell directly to individuals, find out your customers' gender, age and occupation. ...
- What they do. ...
- Why they buy. ...
- When they buy. ...
- How they buy. ...
- How much money they have. ...
- What makes them feel good about buying. ...
- What they expect of you.
- Ask for the Best Way To Follow Up. ...
- Determine the Next Action Items. ...
- Get in Touch the Same Day. ...
- Build Confidence By Offering Free Advice and Resources. ...
- Connect on LinkedIn and Twitter. ...
- Create Follow Up Triggers. ...
- Offer Value in Every Follow-Up.
- Step 1: Research Each and Every Attendee.
- Step 2: Set a Main Goal and Objectives for the Meeting.
- Step 3: Plan the Agenda to Support Objectives.
- Step 4: Have a Plan B.
- Step 5: Plan Your Follow-Up Activities.
- Get a Head Start on Meeting Preparation.
Take care of your customer by explaining the process of working with you – lay out the timeline, who does what (and when), the communication schedule, third-party costs involved, etc. You can help them feel comfortable by setting expectations up front.
What are 3 questions you should ask when determining the strengths of the client resident? ›"What are three of your greatest strengths?" (A simple starter to ease them in!) "Tell me about some of the biggest challenges in your life? How did you overcome them?" "What do you like about yourself?" (You can also ask yourself, "What do I like about my client?")
What are the 5 most important things a manager needs to do? ›- Make it your priority to build and cultivate relationships. ...
- Get aligned with your team on what success looks like. ...
- Invest in developing your team. ...
- Guide more, and do less. ...
- Own your authority.
- Get to know your team.
- Be positive.
- Dress for the job.
- Pay attention to your team.
- Share your story.
- Be clear about your expectations.
- Identify roadblocks.
- Prepare (and make time) for questions.
- Leadership Skills. In order to be an effective manager, you need to be able to lead your employees in an efficient manner. ...
- Professional Experience. ...
- Good Communication Skills. ...
- Knowledge. ...
- Organization. ...
- Time Management Skills. ...
- Delegation. ...
- Confidence.
How do I get a social media manager with no experience? ›
- Pick a Channel or Industry That Interests You.
- Build Your Foundational Knowledge With Free Resources.
- Practice by Building Your Own Channel or Profile.
- Take a Course To Refine Your Skills.
- Look for Related or Entry-Level Jobs.
Get trained and certified. While it is possible to become a social media manager with no experience, earning social media certifications is a great way to hone your skills and stand out from the crowd of freelancers. Many courses are free. Look for certification classes offered through HubSpot, Hootsuite and Coursera.
How do I find social media clients on Instagram? ›- Create an Instagram business account.
- Add a “Book Now” button to your bio.
- Drive followers to your email list.
- Use hashtags to reach target clients.
- Be helpful and approachable.
- Give away freebies to drive leads.
- Use geotagging to boost your local presence.
- Job Boards. Job listings are windows into understanding prospects' needs. ...
- Twitter. ...
- Business Journals. ...
- Industry Blogs and Forums. ...
- LinkedIn. ...
- CrunchBase. ...
- Local Chamber of Commerce Website. ...
- HubSpot CRM.